Sie verwenden einen veralteten Webbrowser, weshalb es zu Problemen mit der Darstellung kommen kann. Bei Problemen mit der Bestellabgabe können Sie gerne auch telefonisch bestellen unter: 0848 250 450 (0,08 Fr/min)

Product Recall Management

Raithel:Product Recall Management

Autor:	Sascha Raithel / Setareh Heidari / Jan von Schlieben-Troschke
Verfügbarkeit:	Vorbestellbar!
Veröffentlicht am:	Erscheint am 11.12.2024 Jetzt anfordern und sich Ihr Exemplar sichern!
Artikelnummer:	2658466
ISBN / EAN:	9783658455866

Ihre Kundenmeinung hinzufügen

Dieses Produkt erscheint in:

Tage

Std.

Min.

Sek.

Jetzt schon Ihr Exemplar sichern!

Produktbeschreibung

Product recalls affect thousands of products globally each year, impacting millions of customers and causing severe consequences for companies. For instance, Takata's airbag recall cost $25 billion and led to bankruptcy. Similarly, a viral video showing a Kryptonite bike lock easily broken damaged customer trust significantly. Effective recall management is crucial. It involves addressing supply chain, production, legal, and customer relationship aspects, with marketing playing a key role. A well-managed recall limits company damage and protects customers, while also considering investors, regulatory agencies, policymakers, and the public.

This book offers guidance on developing a recall strategy, communicating safety risks, and restoring trust post-crisis. It provides detailed recommendations for recall management across different phases, with insights into consumer goods, food, and automotive sectors, and shows the broader impact of product defects.

This book is a practical toolkit for managers, backed by current research and real-world case studies, ensuring effective navigation through product recalls.